Frequently Asked Questions (FAQ’s)
Why can’t I log into the site?
- This is a new website and as such your old account details will no longer work.
- In order to gain access to the members only areas of this site you will need to register using the registration form provided.
- Following completion of the registration form, your details will be reviewed and access approved as appropriate.
How do I change my Account Information?
- Log into the site
- Select the members menu link.
- Select Account Admin.
- Select Member Account.
- Edit the required information.
- Save your changes.
How do I add a profile image?
- Login to the website
- Navigate to your profile page
- Select the avatar image
- Select the option to upload your photo.
- Select Update Profile.
How do I change my profile information?
- Login to the website
- Navigate to your profile.
- Select the gear icon.
- Select update profile.
- Make the required changes.
- Select Update Profile.
Why can’t I see some information in my profile?
- Firstly, not everything that you enter is shown in your user profile.
- Secondly, if you do not enter something in your account page that would normally be shown in your profile, then nothing is shown at all (i.e there is no placeholder or blank field visible). Examples of this are your Branch and Your Membership Number.
The following information is shown and in your profile, if you have entered some information.
- Avatar (or Photo if uploaded)
- Branch
- First Name
- Last Name
- Submarines Served On
- Town
- Contact Telephone*
- Contact Email*
* This information, Contact Telephone and Contact Email are solely managed in your profile page; only enter information here if you want it to be available to all members.
Important
The Contact details in your account page, may or may not be the same as those in your profile, however the ones entered in your account are NOT DISPLAYED for others to see.
What support can I get in using or accessing the website?
We hope your access to the site is trouble free and without issue. However on occasion issues can arise which means this is not always the case.
- If an issue occurs the first thing to ask yourself is is it something local to you, such as your PC, network or internet connection. Try to work out if it is all your devices, or just one that you are having issues with. Ask yourself can you access the site via your phone, can your partner or other family member access the site.
- If all your device(s) are failing to access the website then it is possible that there is a website issue.
- If this is the case you can send an email to: webmaster@submarinersassociation.co.uk please provide as much information as possible about the issue, including error messages, the date and time of the issue and screen shots.
Please remember that the webmaster is a volunteer and whilst every effort will be made to rectify the issue as quickly as possible, it may take some hours or even days to resolve.
Unfortunately no support can be given to individual users regarding their personal configuration or equipment, support is only for the website.
Login Error Message: Your answer was incorrect
Our site uses various security measures to protect itself.
The error message relates to one such security measure and the fact that the automated service had not finished its checks, when you submitted your data.
Please re-enter your information and try again, a pause of a couple of seconds before submitting your data normally works.
How do I set up an IMAP email address on your Android phone, follow these steps:
To set up an IMAP email address on your Android phone, follow these steps:
1. –Open Email App–
Open the default Email app on your Android device. If you don’t have it, download it from the Google Play Store.
2. –Add New Account–
– Tap on “Add Account” or “Add Email Account.”
– Select “Email” or “Personal (IMAP)” depending on your device.
3. –Enter Email Address–
– Provide your full email address and tap “Next.”
4. –Choose Account Type–
– Select “IMAP” as the account type.
5. –Incoming Server Settings–
– Enter the incoming server settings provided by your email provider.
– Typically, these include:
– IMAP Server: [mail.submariners association.co.uk]
– Security Type: SSL (choose based on your provider’s recommendation)
– Port: 993
6. –Outgoing Server Settings–
– Enter the outgoing server settings:
– SMTP Server: [mail.submarinersassociation.co.uk]
– Security Type: SSL
– Port: 465
– Require Sign-in: Ensure this option is checked.
7. –Sign-in Information–
– Enter your full email address and password.
8. –Account Options–
– Configure additional settings like sync frequency and notifications based on your preferences.
9. –Finalise Setup–
– Tap “Next” or “Finish” to complete the setup.
10. –Verify and Test–
– Open the Email app and check if your emails are syncing.
– Send a test email to ensure outgoing mail is working.
–Instructions may vary slightly depending on the Android device and email provider–
–Android Support – Set up email–
https://support.google.com/mail/answer/6078445Email Settings
Username@submarinersassociation.co.uk
Password: Use the email account’s password.
Incoming Server: mail.submarinersassociation.co.uk
IMAP Port: 993
Outgoing Server: mail.submarinersassociation.co.uk
SMTP Port: 465
How do I set up an IMAP email address on your Iphone, follow these steps:
Here’s a detailed guide on how to set up an IMAP email address on an iPhone:
1. –Open Settings–
– Open the “Settings” app on your iPhone.
2. –Scroll and Tap on “Mail”–
– Scroll down and tap on “Mail.”
3. –Add Account–
– Tap on “Accounts” or “Add Account,” depending on your iOS version.
4. –Select Email Provider–
– Choose your email provider. If it’s not listed, select “Other” and then “Add Mail Account.”
5. –Enter Account Information–
– Enter your Name, Email Address, Password, and a Description for your account.
– Tap “Next.”
6. –Choose Account Type–
– Select “IMAP.”
7. **Incoming Mail Server:**
– Fill in the incoming mail server details:
– Host Name: [mail.submariners association.co.uk]
– User Name: Your full email address
– Password: Your email password
8. –Outgoing Mail Server–
– Fill in the outgoing mail server details:
– Host Name: [mail.submarinersassociation.co.uk]
– User Name: Your full email address
– Password: Your email password
9.–Complete Setup–
– Tap “Next” to verify the settings.
10. –Advanced Settings–
– Ensure that SSL is enabled.
– Incoming Server Port: 993
– Outgoing Server Port: 465
11. –Save and Sync–
– Save the settings and wait for the iPhone to verify the account.
– Choose the information you want to sync (Mail, Contacts, Calendars, etc.).
12. –Test the Setup–
– Open the Mail app to check if emails are syncing.
– Send a test email to confirm outgoing mail functionality.
Apple Support – Set up Mail on iPhone
https://support.apple.com/en-us/HT201320)
IMAP Settings for Common Email Providers.
username@submarinersassociation.co.uk
Password: Use the email account’s password.
Incoming Server: mail.submarinersassociation.co.uk
IMAP Port: 993
Outgoing Server: mail.submarinersassociation.co.uk
SMTP Port: 465
Unless otherwise credited, © the Submariners Association or are used under Open Government License. MOD News Licence. Ministry of Defence ©Crown Copyright
Website by GSR (North West) Ltd
Unless otherwise credited, © the Submariners Association or are used under Open Government License. MOD News Licence. Ministry of Defence ©Crown Copyright
Website by GSR (North West) Ltd